Refund and Return Policy

At Car Partsusa, we strive to ensure customer satisfaction with every transaction. This Refund and Return Policy outlines the terms and conditions for returning used engines and requesting refunds.

1. Eligibility for Returns

Returns are accepted under the following conditions:

The engine received is defective or significantly different from the description provided.
The engine was damaged during shipping.
Returns are requested within 7 days of delivery.

2. Non-Returnable Items

Returns are not accepted for:

Engines sold “as-is” or marked as non-returnable in the listing.
Engines damaged due to improper installation or misuse.
Items that have been modified, disassembled, or tampered with after delivery.

3. Return Process

To initiate a return:

Contact Us: Notify us at info@car-partsusa.com within 7 days of receiving the item. Provide your order number, details of the issue, and supporting photos or documentation.

Approval: Once your return is approved, we will provide a Return Merchandise Authorization (RMA) number and instructions for shipping the engine back.

Shipping: Ship the engine in its original packaging or equivalent. You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

4. Refunds

Refunds are processed under the following terms:

Refunds are issued to the original payment method within 7 business days after the returned item is inspected and approved.
If the return is due to customer error, a restocking fee of 25% may apply.
Shipping fees are non-refundable unless the return is due to our error.

5. Damaged or Defective Items

If you receive a damaged or defective engine:

Report the issue within 5 days of delivery.
Provide photos of the damage and the packaging for insurance and resolution purposes.
We will arrange a replacement or refund once the issue is verified.

6. Cancellations

Orders can be canceled before shipping for a full refund.
Once an item is shipped, cancellation requests will be treated as a return and subject to this policy.

7. Exchanges

Exchanges are allowed if the requested replacement engine is available.
Any price differences and shipping costs will be the customer’s responsibility.

Warranty Policy

At Car Partsusa, we are committed to providing reliable used engines and ensuring customer satisfaction. This Warranty Policy outlines the terms and conditions of coverage for the engines purchased through our platform.

1. Warranty Coverage

Our warranty covers:

Defects in Workmanship or Materials: Any issues with the engine’s build or components.
Duration: Warranty is valid for 30-90 days/months as the case/ part may be from the date of delivery.

2. What the Warranty Does Not Cover

The warranty does not apply to:

Damage caused by improper installation, misuse, neglect, or accidents.
Wear-and-tear parts such as belts, hoses, gaskets, or filters.
Engines that have been altered, modified, or tampered with.
Commercial or racing use beyond standard vehicle operations.

3. Warranty Claim Process

To file a claim:

Contact Us: Notify us at info@car-partsusa.com within 7 days of discovering the issue.
Provide Documentation: Include your order details, proof of purchase, and photos or a mechanic’s report describing the problem.
Inspection: The engine must be inspected by a certified mechanic. We may request a report or additional details.

If approved, we will repair, replace, or refund the engine at our discretion.

4. Customer Responsibilities

Proper installation by a licensed mechanic is required to maintain warranty coverage.
Regular maintenance and use according to manufacturer guidelines must be followed.
Shipping costs for returning or replacing the engine may be the buyer’s responsibility unless the defect is verified.

5. Limitations of Liability

Our liability is limited to the repair, replacement, or refund of the engine.
We are not responsible for labor costs, towing, or additional damages caused by engine failure.